Debt Collection Compliance Counsel for Creditors & Collection Agencies
In today’s complex regulatory environment, maintaining effective compliance programs is critical for debt collection and debt purchasing entities. At Frost Echols, we provide tailored compliance counsel that addresses both state and federal requirements while considering each client’s unique operational needs.
Customized Compliance Solutions
We understand that compliance challenges vary by market sector and organization size. Our team develops practical solutions that align with each client’s operational capacity and business objectives. This tailored approach ensures that compliance programs are both comprehensive and sustainably implemented across your organization.
Comprehensive Services
At Frost Echols, we provide end-to-end legal and regulatory compliance services tailored to the unique challenges of the debt collection industry. Our compliance practice is built on deep industry knowledge, legal precision, and practical problem-solving.
We advise clients on the development, implementation, and maintenance of robust Compliance Management Systems (CMS), including the drafting and revision of internal policies and procedures that align with applicable federal and state requirements. Our team regularly reviews and updates documentation to reflect evolving regulatory standards and operational realities.
Our services include comprehensive collection notice review to ensure legal compliance and risk mitigation across all consumer communications. We work closely with clients on AI compliance, particularly as agencies begin to implement artificial intelligence tools in consumer interactions. This includes risk assessments, disclosure analysis, and the development of AI-specific protocols that meet FDCPA, UDAAP, and state regulatory expectations. Whether proactively or reactively, we help clients navigate enforcement risks with strategic and practical legal solutions.
Our attorneys also provide targeted legal guidance on a wide range of compliance matters, including but not limited to:
- FDCPA (Fair Debt Collection Practices Act)
- Regulation F
- TCPA (Telephone Consumer Protection Act)
- FCRA (Fair Credit Reporting Act)
- EFTA (Electronic Fund Transfer Act)
- State-specific licensing and operational requirements
In addition to legal consultation and policy development, we offer a monthly compliance audit program, which serves as an ongoing oversight tool to identify and resolve potential issues before they escalate. This continuous monitoring ensures that our clients remain in step with complex regulations while maintaining operational efficiency.
Whether you’re building a compliance program from the ground up or refining a mature system, Frost Echols delivers practical, forward-looking legal guidance to help your agency stay compliant, competitive, and protected.
Regulatory Experience
With extensive experience advising clients in the debt collection industry, we provide clear and actionable legal guidance to navigate complex federal and state regulatory frameworks. Our attorneys assist clients in interpreting and correctly implementing new and evolving regulations. Our goal is to ensure operational changes align with legal requirements and industry best practices.
We monitor developments from the CFPB, FTC, and state licensing regulators, and help clients proactively respond to regulatory shifts. This includes updating policies and procedures, modifying consumer communications, and advising on structural changes necessary for compliance.
By combining legal insight with industry fluency, we help clients not only meet current compliance obligations but stay ahead of regulatory expectations.